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    Frequently Asked Questions

    Condo questions

    Check-in is at 3:00 pm and check-out is at 11:00 am.

    There is limited self parking available; at $39 + tax per day.

    We want you to enjoy your vacation to the fullest extent, but we also realize that accidents can happen. Our damage protection program is designed to give you peace of mind during your stay with us.

    The cleaning charge is per condo, per stay.

    Learn more about these charges here

    Please call our office at 808-922-3871 for remote check-in instructions. Or, come to our office located at The Regency on Beachwalk, 255 Beach Walk, Honolulu, HI 96815.

    The office is a short 3-minute walk from the Waikiki Shore.

    Office hours are 7:00 am - 3:00 pm. Please note the front desk in the lobby of the Waikiki Shore building is unaffiliated with Hawaii Vacation Condos by Outrigger and cannot assist you during your stay.

    Rollaways are available at $25 + tax per night. Cribs are available upon request. Please arrange prior to arrival with property.

    Reservation questions

    Room rates do not include 4.712% Hawaii State General Excise Tax for Oahu, Kauai and Hawaii (Big Island) or 4.1666% Hawaii State General Excise Tax for Maui, 10.25% Hawaii Transient Accommodations Tax and 3% County Transient Tax.

    Taxes will be added to total charges at check-out. Tax rates are subject to change without notice and any increases will be passed on to the guest.

    Reservations made more than 30 days prior to arrival: A 50% deposit of room rate & taxes due 1 day after reservation. Balance of room rate, all taxes and mandatory damage protection charge & cleaning charge due 30 days prior to arrival.
    Reservations made 30 days or less prior to arrival: 100% of room rate, all taxes and mandatory damage protection charge & cleaning charge are due at time of reservation.

    Major credit or debit cards are accepted for room deposits.

    Holiday prepayment and cancellation policies apply to dates of arrival December 22 – 31. Full prepayment of room rate and all taxes for guest’s entire stay is required at time of reservation. In the event of any cancellation, the prepayment will be retained.

    If you have any questions, please contact our Reservations Department at

    Full pre-payment of room, taxes and damage protection charge for entire stay will be charged to a registered guest's credit card within 24 hours of booking. No refunds for cancellations and/or modifications.

    Damage protection charge and Transient Accommodations Tax will be refunded but no refund of room rate and General Excise Tax for cancellations and/or modifications.

    If a reservation is cancelled at least 31 days prior to arrival date, cancellation charge will be waived and despoit will be refunded in full. If a reservation is cancelled 30 days or less prior to arrival date, a cancellation charge of the full stay plus General Excise Tax will be retained; the damage protection, cleaning charge, Transient Accommodation Tax and County Tax will be refunded.

    Major credit or debit cards are accepted for room deposits.

    If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. Outrigger is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.

    Your next vacation awaits.