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    Frequently Asked Questions

    Resort questions

    Check in is at 3:00 pm and check out is at 11:00 am.

    Parking is available to guests at no charge.

    We want you to enjoy your vacation to the fullest extent, but we also realize that accidents can happen. Our damage protection program is designed to give you peace of mind during your stay with us.

    The cleaning charge is per condo, per stay.

    Learn more about these charges here

    For your convenience, there are several ATMs located in nearby shopping centers and banks, all within either a short walk or a quick drive from the property.

    Yes, for the comfort of all guests, there are designated smoking areas available on the property. These locations are:
    Ridge Villa: 25 feet away from the building.
    Golf Villa: 50 feet away from the building.
    Bay Villa: By the AOAO office.

    No. It is recommended guests rent a car as public transportation and ride share services are very limited. However, SpeediShuttle and other companies do offer airport shuttle services that can be reserved at a fee.

    Standard outlets are available in the rooms. Outlets are also available in common areas, but they may be different or less accessible.

    Guests are allowed to use only the pool(s) in their villa’s neighborhood.

    Daily Resort Fee of $39 + tax. includes preferred tee times and preferred rates at Kapalua Resort's two 18-hole golf courses, complimentary court time at the Kapalua Tennis Garden, unlimited Wi-Fi, parking and more.

    See full list of inclusions here

    Yes, Wi-Fi is available in all rooms and in the lobby.

    Please visit or call the Front desk at 808.665.9170 ext. 8, or email: kvl@outrigger.com.

    Humpback whale season is defined as December through May on Maui; however, whales have been spotted in Hawaiian waters as early as November. Maui's whale season peaks between January and March.

    Early check in is based on availability, please inquire within 24 hours prior to arrival. Please inquire about a late check-out with the Front Desk 24 hours prior to departure for availability; a fee may apply.

    Reservation questions

    Room rates do not include 4.712% Hawaii State General Excise Tax for Oahu, Kauai and Hawaii (Big Island) and Maui, 10.25% Hawaii Transient Accommodations Tax and 3% County Transient Tax.

    Taxes will be added to total charges at check-out. Tax rates are subject to change without notice and any increases will be passed on to the guest.

    If a reservation is cancelled at least 31 days prior to arrival date, cancellation charge will be waived and deposit will be refunded in full. If a reservation is cancelled 30 days or less prior to arrival date, a cancellation charge of the full stay plus General Excise Tax will be retained; the damage protection*, cleaning charge*, Transient Accommodation Tax and County Tax will be refunded.

    *for applicable condos

    Major credit or debit cards are accepted for room deposits.

    If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge*, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. OUTRIGGER is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.

     

    *for applicable condos

    Reservations made more than 30 days prior to arrival: A 50% deposit of room rate & taxes due 1 day after reservation. Balance of room rate, all taxes and mandatory damage protection charge* & cleaning charge* due 30 days prior to arrival.
    Reservations made 30 days or less prior to arrival: 100% of room rate, all taxes and mandatory damage protection charge* & cleaning charge* are due at time of reservation.

    Major credit or debit cards are accepted for room deposits.

    *for applicable condos

    Holiday prepayment and cancellation policies apply to dates of arrival December 22 – 31. Full prepayment of room rate and all taxes for guest’s entire stay is required at time of reservation. In the event of any cancellation, the prepayment will be retained.

    If you have any questions, please contact our Reservations Department at reservations@outrigger.com

    Your next vacation awaits.