Napili Shores Maui by OUTRIGGER
Frequently Asked Questions
Reception desk is open 9 am – 5 pm. Please call for instructions if arriving after 5 pm.
Check-in is at 3:00 pm and check-out is at 11:00 am.
No, however coin operated laundry is available on property.
Water Works Sports is on property and sell/rent beach equipment (snorkels, boogie boards, beach chairs, etc.).
Parking is available free of charge to guests staying on our property.
Napili Bay is very close accessible by a safe walkable path.
Napili Shores Maui by Outrigger® offers complimentary towels exchange service on request. There is no check-out cleaning fee.
Room rates do not include 4.712% Hawaii State General Excise Tax for Oahu, Kauai and Hawaii (Big Island) and Maui, 10.25% Hawaii Transient Accommodations Tax and 3% County Transient Tax.
Taxes will be added to total charges at check-out. Tax rates are subject to change without notice and any increases will be passed on to the guest.
If a reservation is cancelled at least 31 days prior to arrival date, cancellation charge will be waived and deposit will be refunded in full. If a reservation is cancelled 30 days or less prior to arrival date, a cancellation charge of the full stay plus General Excise Tax will be retained; the damage protection, cleaning charge, Transient Accommodation Tax and County Tax will be refunded.
Major credit or debit cards are accepted for room deposits.
If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. OUTRIGGER is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.
Reservations made more than 30 days prior to arrival: A 50% deposit of room rate & taxes due 1 day after reservation. Balance of room rate, all taxes and mandatory damage protection charge & cleaning charge due 30 days prior to arrival.
Reservations made 30 days or less prior to arrival: 100% of room rate, all taxes and mandatory damage protection charge & cleaning charge are due at time of reservation.
Major credit or debit cards are accepted for room deposits.
Holiday prepayment and cancellation policies apply to dates of arrival December 22 – 31. Full prepayment of room rate and all taxes for guest’s entire stay is required at time of reservation. In the event of any cancellation, the prepayment will be retained.
If you have any questions, please contact our Reservations Department at reservations@outrigger.com.